Account Deletion Policy

Effective Date: July 28, 2026

Last Updated: July 28, 2026

This Account Deletion Policy explains how users of KPS LIVE can request the deletion of their account and associated personal information.

KPS LIVE is an all-in-one subscription platform that provides access to TV channels, IPTV services, OTT content, and related digital entertainment services.

1. How to Request Account Deletion

You may request deletion of your KPS LIVE account by using the Delete Account option within the application, where available.

If an in-app account deletion option is not available, you may submit an account deletion request by contacting us using the contact details below.

Email: networkkps@gmail.com

Phone: +91 7660938748, +91 7396915062

To help us identify and verify your account, please provide the registered mobile number or email address associated with your KPS LIVE account.

2. Verification of Your Request

For security purposes, we may verify your identity before processing an account deletion request.

We may request reasonable information necessary to confirm that the request has been submitted by the account holder or an authorized person.

We will never ask for your password, OTP, PIN, or other sensitive payment credentials solely for the purpose of processing an account deletion request.

3. Information Deleted

After your verified account deletion request is processed, we will delete or anonymize personal information associated with your account, where applicable and legally permitted.

This may include:

• Account and profile information.
• Registered name, mobile number, and email address.
• Account preferences and settings.
• Viewing history and content preferences, where applicable.
• Watch history and personalized recommendations.
• Other personal information associated with your account.

Once the account deletion process is completed, your deleted account may not be recoverable.

4. Information That May Be Retained

Certain information may be retained after account deletion where necessary or permitted by applicable law.

This may include:

• Payment and transaction records.
• Subscription and billing records.
• Invoices and financial records required for accounting or taxation.
• Information required to prevent fraud or abuse.
• Information required to resolve disputes or legal claims.
• Information required to comply with legal or regulatory obligations.
• Security and system records retained for legitimate purposes.

Any retained information will be protected and used only for the purpose for which it is required or lawfully retained.

5. Active Subscriptions and Payments

Deleting your KPS LIVE account may not automatically cancel an active subscription or recurring payment.

Before requesting account deletion, you should cancel any active subscription through the platform or payment provider through which the subscription was purchased, where applicable.

Account deletion does not automatically entitle you to a refund for previous payments or unused subscription periods. Refund requests, where applicable, will be handled according to the relevant payment provider's policies and applicable terms.

6. Pending Services and Transactions

If you have an active subscription, pending payment, refund request, billing issue, or unresolved transaction, certain account or transaction information may need to be retained until the matter has been completed or resolved.

This may be necessary for billing, customer support, fraud prevention, dispute resolution, accounting, taxation, or legal compliance.

7. Account Deletion Timeline

After receiving and verifying your account deletion request, we will begin processing the request within a reasonable period.

Where technically and legally possible, personal information associated with your account will generally be deleted or irreversibly anonymized within 30 days after approval of your verified deletion request.

Some information may be retained for a longer period where required for legal, financial, security, fraud-prevention, dispute-resolution, or other legitimate purposes.

Copies of certain information may also temporarily remain in secure backup systems until removed or overwritten according to our applicable backup and data retention procedures.

8. Effect of Account Deletion

Once your KPS LIVE account has been permanently deleted, you may lose access to account-specific features and information, including applicable viewing history, preferences, personalized settings, and other account-related data.

You may also lose access to services that require an active KPS LIVE account. If you wish to use the Service again after deletion, you may need to create a new account.

Completed transactions, invoices, subscriptions, payments, and other records may continue to be retained where required or permitted as described in this Policy.

9. Contact Us

If you have questions about this Account Deletion Policy or would like to request deletion of your KPS LIVE account, please contact us.

Company / Service:
KPS LIVE

Description:
World's first all-in-one subscription platform. All your favorite TV channels and OTT apps in one place.

Email:
networkkps@gmail.com

Phone Numbers:
+91 7660938748
+91 7396915062

Address:
Door No 6-177, SR Puram, Pendurthi,
Visakhapatnam, Andhra Pradesh, India
Pin Code: 531173

We will make reasonable efforts to respond to verified account deletion requests in accordance with this Policy and applicable law.